Privacy Policy

1. Who We Are

We are Layers of Urban, a fashion retail brand operating the website https://layersofurban.com.
For data protection law, we are the “data controller” for your personal information.

Registered address: 565 GREEN LANES LONDON ENGLAND N8 0RL
Email: hello@layersofurban.com
Data Protection Contact: hello@layersofurban.com

If you have any questions about this policy, please contact us at the email above.

2. Personal Information We Collect

We collect the following types of information:

  • Contact details (name, email address, delivery address, phone number)

  • Payment and billing information (processed securely via our payment partners; we do not store card details)

  • Account details (login credentials if you create an account)

  • Order history and preferences

  • Marketing preferences

  • Website usage data (cookies, analytics, IP address, browser type)

3. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Provide customer service and support

  • Send order confirmations and updates

  • Manage returns, refunds, and exchanges

  • Personalise your shopping experience

  • Send marketing emails (only if you consent)

  • Improve our website and product offering

We will only use your data when permitted by law — for example, to perform a contract, comply with legal obligations, or with your consent.

4. Marketing and Communication

We may send you marketing emails about our products or offers only if you have opted in.
You can unsubscribe at any time by clicking “unsubscribe” in our emails or by contacting us directly.

We do not sell or rent personal information to third parties.

5. Cookies and Analytics

We use cookies to operate our store and understand how visitors use our site.
You can control or delete cookies through your browser settings.
By continuing to browse our website, you consent to our use of cookies as described in our Cookie Notice.

6. Sharing Your Information

We may share limited personal data with:

  • Payment providers (e.g., Shopify Payments, PayPal, Stripe)

  • Delivery and logistics companies (for order fulfilment)

  • IT and website hosting providers

  • Professional advisers (legal, accounting, compliance)

We only share what’s necessary for the purpose described and ensure appropriate safeguards are in place.

7. International Data Transfers

If we transfer your data outside the UK (for example, to servers in the US or EU), we ensure the destination country offers adequate protection or that standard contractual clauses (SCCs) are in place.

8. Data Retention

We keep your personal data only as long as necessary:

  • Orders and financial records: up to 6 years (for tax and legal reasons)

  • Marketing data: until you withdraw consent

  • Website analytics: typically up to 24 months

After this period, your data is securely deleted or anonymised.

9. Your Legal Rights (UK GDPR)

You have the right to:

  • Access a copy of your personal data

  • Correct inaccurate or incomplete data

  • Request erasure of your data (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent for marketing

  • Request transfer (portability) of your data

To exercise your rights, contact us at [insert email].

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

11. Updates to This Policy

We may update this policy from time to time.
The most recent version will always be available on this page, with the “Last Updated” date at the top.

Last Update: 01.12.2025